Refund & Return Policy

We want every Dazzy order to bring a smile. If something is not right, we are here to help.

14-day returns

You can request a return within 14 days (2 weeks) of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging with all parts and accessories included.

How to start a return

Email us at text.dazzy.online@gmail.com with your order number and the item(s) you would like to return.
Our team will reply with return instructions and the return address.
Please do not send items back without contacting us first, as returns sent without approval cannot be processed.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or a full refund at no extra cost to you.

Items that cannot be returned

Items that have been used, washed, or damaged after delivery.
Items returned without their original packaging or with missing parts.
Gift cards.
Clothing or baby items that have been worn or had their hygiene seals removed.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. If the return is due to our error (damaged, defective or wrong item), there is no return shipping cost to you.

Refunds

Once your return is received and inspected, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show the refund.